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Recent podcasts, articles and videos

From logos to language: The next evolution of Brand Identity

From logos to language: The next evolution of Brand Identity https://vux.world/wp-content/uploads/How-voice-AI-changes-brand-identity-prism.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 28, 2025 October 27, 2025

Kane Simms
October 28, 2025

Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young https://vux.world/wp-content/uploads/John-and-Cainan-LBG.png 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g October 23, 2025 October 24, 2025

October 23, 2025

Learn what it really takes to scale conversational AI to 15 million conversations per year.

Mastering context engineering in conversational AI with Martin Cross, Connect

Mastering context engineering in conversational AI with Martin Cross, Connect https://vux.world/wp-content/uploads/Marting-Cross-Connect-VUX-hero-image.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g October 16, 2025 October 23, 2025

October 16, 2025

Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.

Your contact centre is already a voice AI channel: you just haven’t realised it yet

Your contact centre is already a voice AI channel: you just haven’t realised it yet https://vux.world/wp-content/uploads/Contact-centre-Boost-AI-voice-article.jpg 1536 893 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 15, 2025 October 23, 2025

October 15, 2025

The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing…

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PODCAST

“One of the most consistently insightful, deeply respected podcasts in the voice tech / conversational AI space”

Bradley Metrock, Score Publishing

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young https://vux.world/wp-content/uploads/John-and-Cainan-LBG.png 1920 1080 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g October 23, 2025 October 24, 2025

October 23, 2025

15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young

Mastering context engineering in conversational AI with Martin Cross, Connect https://vux.world/wp-content/uploads/Marting-Cross-Connect-VUX-hero-image.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g October 16, 2025 October 23, 2025

October 16, 2025

Mastering context engineering in conversational AI with Martin Cross, Connect

Making human-like voice AI accessible and affordable with NLX and Inworld https://vux.world/wp-content/uploads/VUX-NLX-Inworld-voice-AI-episode.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 25, 2025 September 25, 2025

September 25, 2025

Making human-like voice AI accessible and affordable with NLX and Inworld

AI, empathy, and the future of work with Ian Jacobs, Opus Research https://vux.world/wp-content/uploads/Ian-Jacobs-on-VUX-World-Thumbnail.jpg 1280 720 Taras Semeniuk Taras Semeniuk https://secure.gravatar.com/avatar/c57457096308bf119fc5d059acc8d9a4f8551f78785a82cfdde5959b53624092?s=96&d=blank&r=g September 18, 2025 September 25, 2025

September 18, 2025

AI, empathy, and the future of work with Ian Jacobs, Opus Research

INSIGHTS

“A treasure trove of in-depth industry insights.”

Dasha Fomin, Just AI

October 28, 2025

From logos to language: The next evolution of Brand Identity

From logos to language: The next evolution of Brand Identity https://vux.world/wp-content/uploads/How-voice-AI-changes-brand-identity-prism.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 28, 2025 October 27, 2025

October 15, 2025

Your contact centre is already a voice AI channel: you just haven’t realised it yet

Your contact centre is already a voice AI channel: you just haven’t realised it yet https://vux.world/wp-content/uploads/Contact-centre-Boost-AI-voice-article.jpg 1536 893 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g October 15, 2025 October 23, 2025

August 22, 2025

How Essent saved €1.8 million by listening to their call centre agents

How Essent saved €1.8 million by listening to their call centre agents https://vux.world/wp-content/uploads/Essent-AI-assistant-savings-VUX-World-article.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g August 22, 2025 August 22, 2025

July 25, 2025

Testing the future: How Klearcom is powering the voice AI revolution

Testing the future: How Klearcom is powering the voice AI revolution https://vux.world/wp-content/uploads/Klearcom-voice-AI-revolution-article.png 1536 1024 Kane Simms Kane Simms https://secure.gravatar.com/avatar/0901761bb0cd548f6834483c07a2b85beb060b870e6df663d11ec9ec76a164f5?s=96&d=blank&r=g July 25, 2025 July 25, 2025

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__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
resolution	session	This is a functionality cookie used to collect the horizontal value of the visitor screen resolution. It helps in optimizing the website view to the user.

Cookie	Duration	Description
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_gat_gtag_UA_111445333_1	1 minute	Set by Google to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ajs_anonymous_id	never	This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
CONSENT	16 years 2 months 25 days 18 hours	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Cookie	Duration	Description
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
__smSessionId	9 hours	No description available.
__smToken	1 year	This cookie is set by the Sumo. This cookie is used for verifying whether the user is logged in or not.
__smVID	1 month	This cookie is set by Sumo. The purpose of the cookie is not yet known.
_mailmunch_visitor_id	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
AnalyticsSyncHistory	1 month	No description
attribution_user_id	1 year	This cookie is set by the provider Typeform. This cookie is used for Typeform usage statistics. It is used in context with the website's pop-up questionnaires and messengering.
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
debug	never	No description available.
intercom-id-or0x2acp	8 months 26 days 1 hour	No description
intercom-session-or0x2acp	7 days	No description
li_gc	2 years	No description
li_sugr	3 months	No description available.
mailmunch_second_pageview	never	This cookie is set by MailMunch which is email collection and email marketing platform. We do not know the exact purpose of the cookie.
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.